A successful digital strategy will avoid wasting resources, increase resilience, and ultimately, future-proof your business by continuously opening up new opportunities.

For example, there is no reason why customers should not be able to manage things like appointments, view related content, and open support tickets outside of regular office hours.Īs such, JIT can meet the digital expectations of anytime, anywhere access, but with a just-in-time delivery system for a better managed and more efficient business model. In other words, JIT service helps ensure that businesses are maximumly available to customers without exhausting resources. By contrast, on-demand implies the 24/7 availability of services, which is hardly practical in the case of high-touch sectors like healthcare, finance, or legal, and would mean unnecessarily draining resources to staff all hours. Applied in the context of services, just-in-time refers to the ability to deliver services, such as customer support, in minimal time by being readily available through digital channels.Ĭompared to on-demand services, JIT provides an optimal blend of timeliness and efficiency when it comes to managing resources. Today’s economy is increasingly service-focused, with personal consumption expenditures for services now approaching 50%. Toyota was one of the first pioneers of this approach, by using the Kanban scheduling system to ensure steady production and minimal disruptions. Responder & Stakeholder Notifications per ServiceĪ table that lists Services and their corresponding notification count for notifications.Just-in-time (JIT) first appeared in the 70’s as a methodology for optimizing production chains in manufacturing. Shows up to 30 services, the ones with the lowest percentage of uptime first.Ī table that lists Recipients and includes # of Alerts Acknowledged, Escalated (Yes/No), and number (#) of: Responder Alerts, Alerts Acknowledged, Alerts Escalated, Alerts Ack’ed to Escalated, and Mean Time to Acknowledge. Over the period of time designated by the filter, displays via bar graph what percentage of time services were without incidents. Indicated by different colors, displays the mean time to resolve and close (per day) the total number of incidents per day.

Total number of incidents grouped by tags. Total number of incidents grouped by their priority level. Total number of incidents grouped by their status. Total number of incidents per day per Service.īar chart displaying when incidents occurred in each service in the team over the specified date range.

Mean time to resolve the incident, i.e, how long it takes to remediate the incidents received in average (per the filter, Incident Creation Date).īar chart displaying how many incidents occurred in each service in the team over the specified date range. Number of individuals subscribed to receive updates on the service. Total number of incidents that occurred in the date range specified. There is also information included on response efforts.įilters: Service, Date, Visibility, Priority, Status Looks This dashboard shows a comprehensive view of that team’s services and the incidents that have occurred in them. See this video fo an overview of team infrastructure health reports.Ĭhoose a Team from the dropdown where the Report View is selected. This report is only available on Opsgenie’s Enterprise plan.

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